Why you need a Telecom Agent
What Is a Telecom Agent?
A telecom agent works as a middleman between telecom service providers and customers to deliver cost-effective, personalized telecom service plans. Because they don’t work for any specific provider, they have no incentive to promote one over the other which makes them a trustworthy source for telecom service contract procurement.Typically, a telecom agent will manage a team who handle a large portion of customer communication and support.
Benefits of Working With a Telecom Agent
Secure the Best Pricing for Telecom Services
The main benefit of working with a teleocm agent is their access to various carriers and the best pricing available. Since telecom agents offer telecom services to many different clients, providers have an incentive to give master agents access to the best pricing and contractual terms.Telecom agents know what fair prices are for telecom services and won’t accept overpriced deals from providers. If you were to try and negotiate with a provider yourself, you’ll likely only have access to the standard or above standard rates which you would have no way of verifying.Providers know telecom agents can work with a variety of different providers and will do what they can to gain more business with a telecom agent.
Serve as a Single Point of Contact
Whether your telecom agent sets you up with one provider or a combination of providers for telecom services, the telecom agent typically serves as a single point of contact.As a single point of contact for all telecom needs, you don’t have to worry about setting up multiple appointments with a variety of different providers to assess which services are right for your business. You simply let your telecom agent compare providers for you and then exclusively meet with your agent to hash out the details. This saves you a great deal of time and effort, which also translates to cost savings.Telecom agents also have incentives to retain customers for the long term, whereas direct agents are mostly concerned with making a sale and sending you on your way. There’s simply not much motivation for direct agents to support you after you’ve entered a contract.Furthermore, there’s no guarantee that the direct agent you work with today will be there tomorrow. Turnover could happen in the middle of you securing a contract which will likely cause delays and frustration.
Provide Ongoing Customer and Technical Support
If issues do arise with a telecom product or service, you can typically reach out to your telecom agent for help instead of going through the hassle of contacting a provider’s customer support team or having an in-house technician.Seeking support through your telecom agent will likely bring you quicker and higher quality results than working with a support team directly.